The present conditions of use are agreed between the travel agency Traces Berbères Voyages whose head office is located at Avenue My Abdallah, Ahlam II, N°5 - 40 000 Marrakech Morocco, referred as "Traces Berbères" and managing the website https://www.marrakech-restaurants.com and, on the other hand, by any individual or legal entity wishing to proceed with a reservation via the website https://www.marrakech-restaurants.com referred to as "the customer".
Article 1. Object
The present conditions of use aim to defining the contractual relations between Traces Berbères and the customer as well as the conditions applicable to any reservation made through the Marrakech Restaurants website.The acquisition of any service through the present site implies that the customer accepts the present conditions of use and recognizes to have taken knowledge previously at the time of the reservation.
At any time, the Agency Traces Berbères preserves the rights to changing these conditions of use, in order to respect any new regulation or with an aim to improving the use of its website. Therefore, the current conditions will be applied at the date of the reservation.
Article 2. Services
The proposed services are those which appear on the website Marrakech Restaurants within the limit of the availabilities. The Agency Traces Berbères reserves the right to change at any time, partially or entirely, the proposed services. Each service is presented on the website under the form of descriptions and characteristics (Restaurant, menus, transfers, prices, included services...) The photographs are the most faithful possible but do not commit the Agency. The use of services presented on the website Marrakech Restaurants is intended for all customers residing in Morocco as well as foreign tourists staying in Morocco.Article 3. Rates
The prices appearing on the factsheet of each product are published in Euros (EUR), all taxes included (TTC) taking into account the VAT applicable on the day of the order. Any change of the rate of the VAT could be reflected on the product prices. The Agency Traces Berbères reserves the right to change all prices at any time, however, the price published on the website the day of the reservation will be the only applicable one to the customer.The price of each reservation includes lunch or dinner in the restaurant chosen by the customer, with a free transfer from and to the hotel, applicable only for all hotels, guest houses, Riads and residences in Marrakech.
For customers with accommodations outside of Marrakech, an additional cost may be charged to the customer depending on the distance between his accommodation and the city center.
The customer will be informed upon the reception of his reservation of any applicable transfer supplement for his location.
Article 4. Reservation and payment terms
Before any reservation, the customer must contact the Agency Traces Berbères by telephone or e-mail to check the availability of the Restaurant tables.The Agency Traces Berbères will propose to the customer thereafter to choose the suitable method of payment to pay his reservation:
- Online payment (via PayPal): the client selects the restaurant he wants to book, takes contact with the Agence Traces Berbères to check availability, prices and included services, then requests a confirmation for his reservation.
As soon as the reservation is validated, the customer receives a confirmation by email mentioning the total cost of his reservation with a secure PayPal link to proceed to an online payment in complete security. If the payment is accepted, the reservation is confirmed.
- Payment by bank transfer: For groups of several participants, the customer can request to pay his reservation by bank transfer.
As soon as the availability for the selected date is confirmed, the customer will receive an email of confirmation mentioning the total amount of his reservation with the bank account details of Traces Berbères.
In order to finalize the booking process, the customer should transfer the total amount of his reservation to the bank account of Traces Berberes. Once the payment is received, the reservation is confirmed.
- Payment by credit card (Upon arrival): In case of last minute reservations, the customer will be able to choose to pay by credit card upon arrival.
In this case, the payment will be made on the spot, by credit card, directly to an agent or an approved adviser working with Agency Traces Berbères.
- Cash payment (Upon arrival): In case of last minute bookings, the customer will be able to choose to pay cash payment upon arrival.
In this case, the payment will be made, cash (USD, Euros or MAD) on the spot directly to an agent or an approved adviser working with the Agency Traces Berbères.
NB: The price of each reservation for payments in foreign currencies will be done according to the exchange rate of the day of the reservation.
In case of frauds, the customer will be able to require the cancellation of the payment, the paid costs will then be re-credited or restored. The responsibility of the credit card holder is not engaged if the payment has been made fraudulently. To obtain refund of a fraud debit and any bank charges that the transaction may have generated, the cardholder must contact his bank.
Confirmation of each order implies acceptance of these terms and conditions of use. All the data provided and the recorded will be worth proof of the transaction. If the customer has provided his email address on the booking form, the Agency Traces Berbères will send him confirmation by e-mail for the registered order.
If the customer wishes to contact the Agency Traces Berbères, he can do it either by mail at the following address Avenue My Abdallah, Ahlam II, N°5 - 40 000 Marrakech Morocco; or by email at the following address: info@traces-berberes.com or by email at +212 653 06 80 36 or +212 653 06 80 80
Article 5. Guarantees of the Agency
- An exclusive selection of the best restaurants in Marrakech- Competitive rates
- Great Flexibility on Reservations Management
- A VIP service and courteous welcome
- Professional and punctual drivers
- New & Clean Vehicles
- Insurance for drivers and passengers in accordance with the local regulations
- Professional liability insurance
- A staff with an excellent service and competences
Article 6. Responsibilities of the customer
- The customer commits himself to keep a correct attitude, not to consume drugs and not to get drunk. It is forbidden to smoke in the vehicle. No food, drinks or animals are allowed in the vehicles without previous agreement.- The client agrees to carefully check all descriptions, photos, videos and traveler reviews for each restaurant before making a reservation. We are not responsible if the setting or the quality of the provided service in any restaurant booked through our website did not meet the customer's expectations.
- Any complaints must be made by e-mail within seven days after the date of the reservation. After this period, the complaints will not be taken into account. In case of professional mistake (unavailability of dates or places booked through our website), the client can ask for partial or full refund of the paid costs at the time of the reservation.
Article 7. Intellectual Property
All the elements of the Marrakech Restaurants website remain the intellectual and exclusive property of the Agency Traces Berbères. No one is authorized to reproduce or use the elements of this website.Article 8. Privacy Policy
The Agency Traces Berbères will preserve the confidentiality of all information supplied by the customer for the use of certain services. Any information concerning him is subject to the law n° 09-08 of CNDP.The customer can make a request at any time, modify and delete his personal information.
Article 9. Reservation & Cancellation Policy
* Reservation Policy- Reservation 7 Days before the arrival date: Payment of 30% Deposit
- Reservation 2 Days before the arrival date: Payment of the total Amount 100%
- Last Minute Reservation: Payment of the total amount 100% on site
* Cancellation Policy
- Cancellation 2 Days or less before the arrival date: 30% of the Total Amount